Frequently Asked Questions

Click "Contact Us" and tell us what samples you would like. We'll be back in touch with all the pricing & delivery information.

We do provide a discount per pallet. However, the price can vary depending on what style you're interested in.

Therefore, contact our Sales Team and they'll be happy to provide you a quote.

We provide a great discount price per container. However, the price can vary depending on what style(s) you're interested in and shipping fees.

Therefore, contact our Sales Team and they'll be happy to provide you a quote.

We only ship to the UK.

We're are currently in the process of creating digital customer accounts on our website. As this work is ongoing, contact our Sales Team with proof of a Trading Company and we'll send over current Trade price lists & order forms.

Again, if you require any assistance - just contact us directly.

There’s no reason why your durable, germ resistant tiles can’t go in any room. Choose a patterned tile, or one in a bold colour, for a feature wall to add a touch of class to any room.

Ordering directly through the website will ensure your delivery will take no more than 7 days. If however you have ordered Pallets or Containers, delivery time can vary - we are always transparent and will let you know estimated delivery times before completing your order.

You’ll be pleased to hear that any of our tiles can be used on the wall or floor. If you have underfloor heating choose a larger tile. The grout between the tiles doesn’t conduct the heat as well.

We’d hate to charge you delivery twice. So please, if you’re aware that you won’t be at the delivery address (or there is a slim chance you may not be) then let us know. All we need is written instructions (via email, or through special instructions when ordering) on where the goods can be left on your property whilst placing the order.

Not at all. Use a larger tile to open up a smaller space. Tiny tiles should make more sense, but think on all those lines between the tiles breaking up an already small space.

We recommend that you buy an extra 10% for wastage and anything else life might throw your way.

Yes you can with a full postal address. And we may contact you to ensure that there are no security problems regarding the transaction and its delivery. If possible, to avoid any confusion, it may be better to contact us.

Tiles will be shrink wrapped on a pallet and delivered to kerb side at the ground level edge of your property. The driver will NOT be able to assist getting the tiles into your property due to insurance purposes. Orders under 20kg weight will be delivered with a parcel courier.

Due to the cost of haulage and the increased risk of the unprotected tiles being damaged in transit, Trade Tiles do not offer a returns policy on opened and unused tiles.

Sorry to hear that. It does happen in rare cases. Let us know of any damages and irregularities within two working days of the delivery.

Take a picture of the tiles and send it over via email with written information as to exactly how many tiles are missing or damaged. Then we’ll send them straight out to you free of charge.

Don’t discard the unwanted tiles as they may be collected at the request of the delivery/collection company.

Remember we recommend buying an extra 10% for wastage. Due to the nature of tiles, it’s acceptable that one or two tiles may get broken in transit. In this instance we would recommend that you try and use these where cutting to the shape of the room is necessary. Of course, we’re still happy to send them out if you still require one or two tiles to complete the job. Just let us know within two days of their arriving.

If you don’t want them. No problem. Send them back within 30 days no questions asked. When they’re back with us we’ll deduct delivery and a 20% restocking fee and then refund you within 14 days.

If any tiles can’t be re-sold due to damage in handing this will be deducted from your refund.

Here at Trade Tiles, we recommend that you get a specialist tiler rather than a general builder or DIY expert to fit your tiles for you. While tiles are suitable in most any situation, from table tops to living room walls, it does take an expert’s eye to see what surface preparation needs to be done to get you the best result. We’d hate to see them lift on up when they are destined to last a lifetime.